Developing Positive Relationships at Work
Every organization tries to find and hire the best talent available. Even with a roster of rock stars, if the environment that these individuals work in is dysfunctional, the end products will suffer. One of the keys to building an effective and efficient group is too great a positive work environment. The key in many cases to doing that is to have people that can work together cordially.
This training, unlike the typically corporate training, will focus on the needs of the government employee. We look at both what the corporate world has to say about building relationships at work as well as the unique challenges that those in the public sector must face when implementing new procedures and policies.
In this training, we will learn how to do the following:
- Develop strong relationship-building skills
- Resolve conflicts and handle complaints
- Build trust by adopting behaviors which boost credibility and reliability
- Model verbal and non-verbal rapport-building techniques to connect with others effectively
- Present ideas, suggestions or opinions using positive language so you can disagree without being disagreeable
Scott began his educational career in the classroom. For over 13 years, he had the honor of teaching middle school, high school, and college students. In the classroom, he taught biology, anatomy, computer maintenance, introduction to computers, and Microsoft Office.
Once he received his M.Ed. from Texas A&M in educational technology, Scott went into the corporate world of training. He has developed award-winning courses and delivered training for the DEA, FBI, CIA, the City of Houston, City of Arlington, CompTIA, and Chevron, just to name a few.
In addition to his work in training and instructional design, Scott also has had the honor of speaking for the Association of Talent and Development (ATD) Houston, Texas Computer Education Association (TCEA), MERLOT, Online Learning Consortium (OLC), and Network Texas.
You can find some of his online work on his popular YouTube channel (mrfordsclass), where he has tutorial videos on life sciences and technology.
StartPowerPoint: Developing Positive Relationships at Work
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StartBook Recommendation: System under Stress: The Challenge to 21st Century Governance (Public Affairs and Policy Administration Series)
StartBook Recommendation: The First 90 Days in Government: Critical Success Strategies for New Public Managers at All Levels